- Petaling Jaya Selangor Malaysia
MY ROADTAX STORE SDN. BHD. Hiring! Full Time Customer Service in Selangor, Earn up to MYR 3,000 - Ricebowl
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Job Description
Requirements
Education: Diploma
Experience: 1-3 years, < 1 year
Nationality: Malaysians Only
Own transport: None
Responsibilities
Are you passionate about providing top-notch customer experiences? Do you have excellent communication skills and a problem-solving mindset? Join our team as a Customer Service Executive and be the voice of our brand!
Key Responsibilities:
• Attend to customer inquiries via phone, email, WhatsApp, and in-person.
• Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
• Process road tax renewals through relevant government portals or systems.
• Coordinate with JPJ, insurance providers, and other agencies when needed.
• Ensure all customer records and documents are accurately updated and filed.
• Follow up with customers to confirm successful renewals or gather missing information.
• Handle complaints or issues professionally and escalate when necessary.
• Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
• Support general office administrative tasks and other duties assigned by the supervisor.
What we are looking for:
• Diploma/Degree in Mass Comm or equivalent field.
• Possess at least 3 years of experience in customer service industry.
• Eager and open to training for a team leader role.
• Dedicated and personable customer service professional with a strong focus on delivering exceptional service experiences.
• Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high levels of satisfaction.
• Committed to continuous improvement and providing support that reflects the company's values and standards.
• Prior experience in customer service or the automotive/insurance industry is an advantage.
• Basic understanding of road tax and vehicle insurance processes.
• Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
• Customer-oriented with a friendly and helpful attitude.
• Able to work independently and manage time efficiently.
• Proficient in Microsoft Office and online systems.
Key Responsibilities:
• Attend to customer inquiries via phone, email, WhatsApp, and in-person.
• Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
• Process road tax renewals through relevant government portals or systems.
• Coordinate with JPJ, insurance providers, and other agencies when needed.
• Ensure all customer records and documents are accurately updated and filed.
• Follow up with customers to confirm successful renewals or gather missing information.
• Handle complaints or issues professionally and escalate when necessary.
• Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
• Support general office administrative tasks and other duties assigned by the supervisor.
What we are looking for:
• Diploma/Degree in Mass Comm or equivalent field.
• Possess at least 3 years of experience in customer service industry.
• Eager and open to training for a team leader role.
• Dedicated and personable customer service professional with a strong focus on delivering exceptional service experiences.
• Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high levels of satisfaction.
• Committed to continuous improvement and providing support that reflects the company's values and standards.
• Prior experience in customer service or the automotive/insurance industry is an advantage.
• Basic understanding of road tax and vehicle insurance processes.
• Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
• Customer-oriented with a friendly and helpful attitude.
• Able to work independently and manage time efficiently.
• Proficient in Microsoft Office and online systems.
Benefits
EPF Socso, and allowance
Important Information
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