Mindpec Solutions Hiring! Full Time Customer Service in Selangor, Earn up to MYR 5,000 - Ricebowl

Customer Service Executive

Working hours: Mon- Fri (9.00am-6.00pm)

• Ensure incidents are logged and updated in the helpdesk ticketing system
• Learn and achieve a good understanding of product features
• Guide suppliers and buyers on portal usage and processes.
• Provide service provisioning and training for suppliers
• To assist buyer and suppliers with enquiries on business/trading processes.
• Respond to inbound and out bound calls in a professional manner and provide solutions and advice where appropriate.
• Troubleshoot and resolve suppliers' issues within system accessibility.
• Ensure service quality levels are maintained, and all issues are handled in a timely manner.
• Escalate clients' requests and complaints to appropriate specialists.
• Updateclients about their requests and feedback status accordingly.
• Gather clients' feedback, identify problem trends and report to supervisor for
• discussion or service enhancement.
• Performotherrelated duties on an ad hoc basis.

Requirements:

• Candidate must possess at least a Diploma in any field.
• At least 2-3 years of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
• Preferably Executives specializing in Customer Service or equivalent.
• Requiredlanguage(s): Mandarin, English, BM
• Ability to effectively communicate, both written and verbally
• Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
• Courteouswith strong customer service orientation
• Ability to work as a team member, aswell as independently.
• A team player.
• Knowledge in usage of Microsoft Office

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Health insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Helpdesk : 2 years (Preferred)
• Call centre: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person