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1,100+ Cs Jobs in Federal Territory - September 2026 - High Salaries
Showing 1,143 jobs results for
"cs"
in Federal Territory
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Watson's Personal Care Stores Sdn Bhd
MYR1,700 - MYR2,100 Per Month
- Build strong customer relationships and enhance customer satisfaction
- Minimum 2 years of customer service experience.
- Experience in handling customer complaints and service recovery. ...
Posted
2 days ago
Undisclosed
KL City
- Identify, prioritize and sponsor initiatives to optimize service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realization
- Partner closely with OS&S service delivery teams, business units and regional stakeholders to align service performance with Omya business objectives and customer needs ...
Posted
2 days ago
MYR3,800 - MYR4,500 Per Month
WFH
KL City
- Festive Celebrations
- Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums.
- Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication ...
Posted
4 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
3 days ago
TSING DIGITAL TECHNOLOGY SDN.BHD.
MYR4,000 - MYR8,000 Per Month
KL City
- Understand customer needs and recommend appropriate products or services.
- Identify potential business opportunities and provide accurate product/service information.
- Process customer requests and tasks according to the company’s Standard Operating Procedures (SOP). ...
Posted
2 days ago
Undisclosed
KL City
- Effectively handle escalations and assist other team members to ensure efficient resolution to customer requests through collaboration and effective teamwork.
- Provide process improvement suggestions, create/ update training documents and email templates.
- Work to support continuous improvement projects, system testing and special projects as needed. ...
Posted
16 days ago
SRKay Consulting Group
Undisclosed
KL City
- • Proficient in call center systerns (ideally Nice CX One). Core Skills and Competencies Strong attention to detail with high accuracy standards. Confident in identifying compliance risk or behavioural gaps. Able to provide clear, actionable to drive improvement.
- • Operates with urgency, accountability and
- • Aligned to CBSM culture of proactlve control, not monitoring
Posted
5 days ago
Undisclosed
KL City
- 4 Weeks of Paid Training
- Modern Office Located in KL Sentral
- Friendly and Casual Work Environment ...
Posted
5 days ago
Undisclosed
KL City
- · Phone support and log customer(s) queries and issues.
- · Conduct on-site Requirement Study, compile Requirement Study file and prepare Gap Analysis Report.
- · Conduct on-site training for end-users. ...
Posted
5 days ago
Transcosmos Malaysia Sdn Bhd
MYR2,800 - MYR3,800 Per Month
KL City
- Provide timely and effective solutions, ensuring issues are resolved and followed up appropriately
- Meet individual and team KPIs, including service levels, quality standards, and customer satisfaction targets
- Escalate complex cases such as technical issues, disputes, or suspected fraud to the relevant teams ...
Posted
5 days ago
TENAGA SETIA RESOURCES SDN BHD
MYR1,800 - MYR3,000 Per Month
KL City
- Perform outbound calls, especially follow-up cases, appointment confirmations, appointment reminders, etc.
- Minimum of 3 year(s) working experience in the service industry, preferably in a customer service background.
- Certificate/Diploma/Degree in Business Administration or equivalent. ...
Posted
2 days ago
Info Tech Systems Integrators (M) Sdn Bhd
MYR3,000 - MYR3,600 Per Month
KL City
- Remotely connected to customer workstations or servers to troubleshoot software-related issues.
- Accountable for meeting individual KPIs and team goals and following procedures.
- Perform data migration works and conduct product training to end user, when necessary. ...
Posted
2 days ago
Undisclosed
KL City
- - Ensure adequate staffing and 24/7 coverage across global teams.
- - Monitor workload, queues, backlogs, and escalations.
- - Resolve operational issues and maintain service continuity during peak periods or incidents. ...
Posted
2 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Highlight & escalate to team leader any abnormal issues/ incidents that may im-pact to service levels.
- Escalate/ discuss with team leader any cases not able to resolve/ face any challenges with customers or stakeholders.
- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements. ...
Posted
2 days ago
Undisclosed
KL City
- Location: Kalua Lumpur, Sentral, Malaysia
- Employment Type: Permanent
- Key Responsibilities: ...
Posted
16 days ago
Undisclosed
KL City
- Recommend relevant add-on services or packages based on customer needs — without hard selling or giving
- medical advice.
- Respond to WhatsApp/phone enquiries and convert suitable leads into appointments or purchases. ...
Posted
22 days ago
MYR3,000 - MYR7,500 Per Month
KL City
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriate notating accounts as required. ...
Posted
17 days ago
Undisclosed
KL City
- Conduct performance reviews, one-on-one sessions and manage attendance, scheduling including workforce planning.
- Identify training gaps and work with the Training/L&D team to upskill agents.
- Drive a high-performance culture focused on accountability, accuracy, and customer-centricity. ...
Posted
17 days ago
MYR2,500 - MYR2,600 Per Month
KL City
- Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation
- Escalate cases to L2/L3 with complete and accurate documentation
- Ensure proper ticket logging and categorization ...
Posted
17 days ago
Undisclosed
KL City
- Oversee end-to-end customer service operations across all channels (e.g., calls, emails, chat, and digital platforms), ensuring accuracy, consistency, and adherence to approved service standards and operating procedures.
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction. ...
Posted
8 days ago
Beyondsoft Malaysia
Undisclosed
KL City
- Provide customer service to players via live chat, emails, tickets, app-store review etc., to improve users' satisfaction.
- Respond to players‘ inquries, and deal with complaints; escalate to headquarter team if neccessary.
- Collect and summarize players' suggestions, conduct user research upon business needs. ...
Posted
17 days ago
Undisclosed
KL City
- With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.
- Ideal Candidate:
- We are looking for a highly skilled professional with strong experience in complaints management, particularly in trading-related matters. The ideal candidate will have a deep understanding of complaint handling processes, be able to develop and refine SOPs, FAQs, and training frameworks, and effectively communicate across departments. Strong leadership, compliance awareness, and problem-solving abilities are essential for success in this role. ...
Posted
17 days ago
Undisclosed
KL City
- • Customer Support: Respond to customer inquiries promptly, professionally, andin a friendly manner via inbound calls, email, and live chat.
- • Problem Resolution: Actively listen to customer complaints and take ownershipof resolving issues by offering effective and timely solutions.
- • Escalation Management: Escalate unresolved issues to higher-level supportwhen necessary. ...
Posted
17 days ago
TRIIIO Recruitment
Undisclosed
KL City
- Please note that this opportunity is only for MY candidates and only shortlisted candidates will be contacted.
- Sponsored certifications with 3 times salary increment in 18 months.
- Gain exposure and engage in continuous learning about the ASX market. ...
Posted
17 days ago
MYR3,500 - MYR4,500 Per Month
KL City
- Product Recommendations: Provide advice and recommend products, services, or loyalty programs based on customer needs and preferences.
- Feedback and Insights: Gather and share customer feedback and insights with management or product teams to help improve services and products.
- Administrative Support: Perform additional administrative tasks as assigned by management. ...
Posted
17 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation ...
Posted
9 days ago
Accenture Southeast Asia
Undisclosed
KL City
- Create world class training delivery program
- Design and maintain training course for all materials and develop appropriate manuals and handouts
- Facilitate training sessions ...
Posted
9 days ago
Undisclosed
KL City
- Ensure customer interactions are handled within agreed service levels by actively monitoring volumes, queue performance, turnaround times, and case ageing.
- Drive service excellence by continuously reviewing customer journeys, identifying pain points, and implementing actions that improve customer outcomes and satisfaction.
- Establish and maintain high service quality standards through effective monitoring, coaching, and performance management. ...
Posted
9 days ago
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