Appointment booking with customers and order planning by scheduling technicians for maintenance, repairs and so on according to priorities and knowledge level
Maintain overview of technicians' resources, e.g.: location, status of service job
Collaborating closely with team members to ensure smooth operation, efficient communication, marketing, queries, and deliveries are handled efficiently.
Perform simple bookkeeping duties maintaining transactional documents and related documents, including their disposal when necessary.
Arrange import permits: Identify permit requirements for assigned shipments, submit applications, and follow up until approvals are obtained before shipment arrival.
Process arrival notices and payment requests: Obtain and verify Notices of Arrival (NOA) and related charges. Forward complete payment requests to Accounts and follow up to prevent delays in cargo release.
Experience in the Oil & Gas, Engineering, Manufacturing, or Construction industry through internship or industrial training is an advantage.
Bachelor's Degree or Diploma in Supply Chain Management, Logistics, Materials Management, Engineering, Business Administration, or a related discipline.
Fresh graduates with strong academic results and willingness to learn are encouraged to apply....
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions....
Familiar with cleanroom facilities, production areas, warehouses, HVAC, utilities, or pharmaceutical manufacturing environments would be an added advantage.
Experience coordinating machine installation activities, including equipment delivery, unloading, rigging, positioning, utility connection, commissioning, and handover.
Able to review and coordinate technical drawings, specifications, quotations, and vendor proposals, and follow up on technical deliverables....