Identify workflow bottlenecks and pain‑points, lead process‑improvement activities and develop simple automation solutions to reduce manual, repetitive workload and boost overall team efficiency.
Independently solve moderately‑complex master‑data operational issues with minimal supervision; escalate high‑risk, complex cross‑functional issues to appropriate stakeholders and leadership timely.
Participate in cross‑regional global master‑data alignment workshops.
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Produce authoritative quarterly and annual online harm intelligence reports by consolidating data on content takedowns, geo blocking actions, account suspensions, website domain blocking, and FIR issuances, translating data into policy relevant insights for Commission deliberations and national briefings.
Oversee the production of daily trending issue reports, twice daily key issue highlights, and ad hoc analytical reports to provide timely intelligence for Top Management, strategic government platforms, and crisis response requirements.
Review online harm trends by defined categories and significant national or sectoral events, providing contextual narrative analysis that explains fluctuations, platform responses, and systemic gaps requiring regulatory consideration.
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Develop, review, and maintain Quality Manuals, SOPs, forms and related quality documentation.
Ensure the Quality Management System (QMS) is effectively implemented, maintained, and continuously improved in compliance with GDPMD requirements.
Coordinate and monitor QMS activities, including document control, corrective and preventive actions (CAPA), and continuous improvement initiatives.
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Order Fulfillment: Ensure production plans are aligned with customer delivery requirements. Coordinate with QA and Warehouse teams to ensure timely shipments.
Cross-Functional Coordination: Liaise with various departments on planning-related matters. Address material shortages and urgent customer requirements promptly.
Data Analysis and Reporting: Prepare and analyze production and inventory reports. Monitor key performance indicators (KPIs) and support monthly management reporting.
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Content Scheduling & Posting – Schedule and publish approved content across relevant social media platforms according to the planned timeline.
Ad Boosting & Campaign Management – Set up and manage social media post boosting and basic advertising campaigns according to campaign objectives and budget.
Copywriting & Caption Creation – Write engaging and suitable copy, captions, and social media content based on the client’s brand tone and communication direction.
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Providing leadership and management of employees, including recruit, hire, train and evaluate all employees, motivate, and provide a positive work environment.
Arrange and monitor attendance, performance and punctuality of all facilitators for monthly teacher’s training.
Monitor and maintain consistent standard for facilitators and students’ behavior, monitor attendance, maintain guidance, health and food services for the children.
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