Maintain clear documentation of design principles, process models, and solution architectures.
Translate high‑level transformation objectives into clear roadmaps, milestones, and tangible business outcomes (cash acceleration, cycle‑time reduction, service quality, control improvements).
Act as a thought partner to the Associate Director O2C & Banking (Design), shaping priorities and sequencing initiatives in line with overall finance transformation goals.
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Lead application development projects involving Core Banking, Internet Banking, Mobile Banking, Payments, Cards, Loans, Treasury, or Wealth Management systems.
Coordinate with Business Analysts, Solution Architects, Developers, QA/Testers, Infrastructure, Security, and Vendor teams.
Monitor project progress and provide regular status reports to management and project steering committees.
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Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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To ensure stocks in the department are being ordered in time, taking into consideration of the delivery lead time, so that there is always sufficient supply.
To check and recommend Slow Moving items for deletion.
To ensure expired goods and goods with one month to expiry date are removed from the shelf.
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Attention to detail and ability to present healthcare information clearly, accurately, and empathetically.
Comfort working on-site in Kajang, collaborating with clinical and non-clinical staff, and handling patient-related stories with confidentiality and sensitivity.
Basic understanding of digital marketing concepts and brand consistency across channels.
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Safeguard store health standards and operational SLAs, proactively monitoring and optimizing key metrics (LSR, NFR, Chat Response Rate) to mitigate platform penalties and ensure account longevity.
Optimize inventory integrity and cross-channel stock allocation, working closely with warehouse teams to manage data syncing and prevent overselling during peak traffic spikes.
Analyze comprehensive performance data, evaluating traffic sources, conversion funnels, and fulfillment efficiency to generate actionable insights and optimize overall store growth.
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Identifies potential new accounts and prepares and implements appropriate accounts penetration plans.
Monitor payment collections and ensure compliance with company policies.
Monitors the achievement of sales objectives with each major account and identifies and proposes plans for business development activities and implements plans for remedial action where necessary.
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To ensure the urgent orders are promptly recorded and distributed to the respective zones. A daily reconciliation should be carried out to ensure all copies are accountable for.
To input all arrivals and release for sales promptly to ensure continues supply of goods for picking.
To ensure proper and systematic filing of all processed documents for future reference.
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