Provide comprehensive support for business-critical and regulated (GxP) applications and systems, including but not limited to Pharma Empower and PerkinElmer Spectrum, ensuring controlled access, readiness for backup and restoration, and thorough support documentation.
Coordinate IT support for production equipment computerized systems and equipment (e.g., compression machine, inspection machine, PCs/SCADA/HMI etc.), prioritizing operational stability, managed change control, and prompt vendor engagement.
Ensure records for incidents, problems, and changes are accurately maintained, categorized, assessed for impact, approved, and supported with closure evidence in accordance with IT SOPs and organisational quality standards.
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Utilise Microsoft Excel to organise data and track project progress and use PowerPoint to develop clear presentations that communicate insights for commercial decision-making.
Collaborate with various internal teams to align on project timelines, deliverables, and customer requirements.
Participate in team meetings and contribute fresh ideas to improve marketplace operations, streamline processes, and enhance customer satisfaction.
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Coordinate sourcing and supplier relationship management support for Matcha-related ingredients.
Drive launch readiness from a supply perspective by aligning demand plans, supply timelines, and risk mitigation plans with Product/R&D, Marketing, and country stakeholders.
Monitor supply performance (fill rate, OOS risk, lead time changes, expiry/wastage exposure) and escalate risks early with clear mitigation actions.
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