Support system, transaction, and process enhancements, including the preparation, maintenance, and updating of process documentation.
Work collaboratively with internal customers and stakeholders to ensure effective service delivery and issue resolution.
Support the Team Lead and team members in initiatives aimed at improving team efficiency and effectiveness, including assisting new joiners with their onboarding and transition into their roles.
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Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
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Work closely with cross-functional teams (Legal, Finance, Operations, and Project Delivery) to align commercial terms with business strategy and project requirements.
Support risk management efforts by identifying potential commercial and contractual risks and ensuring appropriate mitigation measures are in place.
Monitor project progress, deliverables, billing milestones, and payment terms using internal systems.
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Actively participate in the development and implementation of continuous improvement initiatives. Provide guidance and advisory to first level support teams
Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). Update SWIs and local SOP documentation. Participating in project activities as required
Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement
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Ensure that all raw materials comply with policies including allergen management and risk of cross contamination.
Highlight any errors/amend raw materials specifications being submitted by suppliers and make sure they are up to date with any relevant changes.
Challenge suppliers and ensure requests for information/ food safety questions are resolved/ answered promptly within the critical path timescales.
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Advise management on the legal implications of business proposals, contractual structures, commercial arrangements and project-related decisions.
Participate in project, commercial and management discussions where legal input is required, ensuring that material legal risks and contractual implications are identified sufficiently early.
Provide practical and solution-oriented legal recommendations that balance legal protection, commercial objectives, execution requirements and acceptable levels of risk.
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The customer service officer plays a pivotal role in guiding and navigating patients through the process of seeking opinions from doctors / consultants and the processes involved in getting the due treatment / medical care. Among the job descriptions include:
· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.
· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
Ensure compliance to Regional Finance Hub policies, local Company legal and statutory requirements
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Assess and advise on regulatory exposure under the Communications and Multimedia Act 1998, Cyber Security Act 2024 and other applicable or emerging frameworks affecting the Group.
Track emerging laws and regulations, assess operational impact and advise on appropriate course of action before changes take effect.
Manage and quality-assure external counsel, ensuring instructions are tight and spend is justified.
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
Ensure compliance to Regional Finance Hub policies, local Company legal and statutory requirements
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Support in the execution of month end close steps in accordance with month end close checklist (MEC) and Operating Procedures in places.
Review of monthly Balance Sheet schedules & reconciliation where required. Liaise with respective stakeholders of Balance Sheet Reconciliations to resolve open items.
Ensure compliance to Regional Finance Hub policies, local Company legal and statutory requirements
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