200+ Contact Center Jobs - July 2026 - High Salaries
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ALLIANCE HEALTHCARE GROUP LIMITED
SGD2,000 - SGD2,000 Per Month
Singapore
- Location: Novena Healthcare
- Salary: $12/hour (during temp peroid)
- Duration: 3 month Temp to 1-Year Contract ...
Posted
7 days ago
Undisclosed
- KEY RESPONSIBILITIES
- · Contact Centre Operations & Performance Management: Oversee and support daily contact centre operations to ensure service levels, productivity, and quality targets are achieved. Monitor real-time and historical performance against KPIs, identify operational gaps or risks and implement timely corrective actions. To maintain operational readiness, maximise capacity efficiency, maintain operational resilience and ensure consistent service delivery across all customer contact channels. Develop and deliver comprehensive management reports detailing complaint trends, performance analytics and service improvement outcomes.
- · Leadership & Supervision: Provide strategic direction, motivation and guidance to the complaints management team to achieve and exceed defined performance KPIs. Champion a culture of service excellence, accountability and continuous improvement while ensuring full adherence to quality, service level and productivity standards. ...
Posted
18 days ago
Undisclosed
KL City
- Help draft practical materials to improve onboarding and engagement
- Prepare summaries and slides for internal discussions
- Learning how operational and people metrics connect to service quality and customer experience ...
Posted
24 days ago
Undisclosed
KL City
- Review, log, track, and manage all incoming and outgoing project correspondence.
- Draft contractual letters, coordinate reviews with project management and senior stakeholders, and ensure timely issuance.
- Support the setup and oversight of document control systems. ...
Posted
a day ago
ALLIANCE HEALTHCARE GROUP LIMITED
SGD13 - SGD13 Per Month
Singapore
- Assisting with any other ad-hoc duties assigned.
- Prior experience will be preferred but not necessary.
- Interest in understanding the landscape of managed Healthcare solutions. ...
Posted
16 days ago
Undisclosed
KL City
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance with the set procedures with zero defect.
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements. ...
Posted
18 days ago
SGD4,500 - SGD6,500 Per Month
Singapore
- • Foster a workplace that helps the team thrive.
- • Actively engage and support the development of your team to ensure better performance and succession planning.
- • Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents. ...
Posted
a month ago
Undisclosed
Singapore
- The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
- Handle customers’ enquiries, complaints and feedback across all business channels
- Handle escalated calls by new team members and outsourced contact centre ...
Posted
22 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
- Handle customers’ enquiries, complaints and feedback across all business channels
- Handle escalated calls by new team members and outsourced contact centre ...
Posted
24 days ago
Undisclosed
- Proficiently uses up to 12 different contact center systems to accurately access and update customer information, process service requests, and maintain detailed records in line with SOPs.
- Responsible for professional customer call handling, including expectation management, resolving tough interactions, and ensuring all queries and requests receive accurate, complete, and timely responses.
- Malaysian citizen. ...
Posted
18 days ago
Undisclosed
Singapore
- The role is to deliver consistent customer experiences across multiple touchpoints (Hotlines and Customer Service pods) in accordance with the company’s service standards and quality objective:
- Handle customers’ enquiries, complaints and feedback across all business channels
- Handle escalated calls by new team members and outsourced contact centre ...
Posted
24 days ago
SGD3,200 - SGD3,200 Per Month
Singapore
- In charge of delegating workflow to Team Leaders and ensure operational needs are forecasted and addressed adequately
- Generate daily, weekly and monthly Operational Health reports to Head of Operations
- To do planning, forecasting, implementing and monitoring of assigned campaigns ...
Posted
24 days ago
Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY
Contact Centre Consultant - Inbound, Consumer Contact Centre - Card Call Centre - Inbound (SG) MY
SGD5,500 - SGD5,500 Per Month
Singapore
- Support the preparation and evaluation of variations, change orders, and claims
- Assist in tracking extensions of time (EOT) and associated documentation
- Coordinate with project teams to ensure timely submissions and responses ...
Posted
a month ago
MYR2,500 - MYR3,000 Per Month
Ampang Jaya Municipal Council
- Able to speak fluently in English or Bahasa Malaysia.
- Comfortable in handling calls and communicating with customers.
- Diploma or degree holder. ...
Posted
7 days ago
Undisclosed
Singapore
- Monitor the contract's Work in Progress to ensure everything is current and support in closing out aged WIP
- Manage Unbilled Revenue Aging, support both Contract Managers and Contract Support on our invoicing issues (UBR no more than 30 days)
- Support the mobilisation team with trainings, customer onboarding, project creation and implementing finance processes when mobilising new contracts ...
Posted
11 days ago
Team Lead, Customer Support Associate (Contact Centre) Team Lead, Customer Support Associate (Contact Centre)
National Healthcare Group
Team Lead, Customer Support Associate (Contact Centre) Team Lead, Customer Support Associate (Contact Centre)
National Healthcare Group
Undisclosed
Singapore
- Uphold excellence by maintaining strict adherence to Standard Operating Procedures, regulatory compliance requirements, and established quality frameworks.
- Orchestrate seamless operations through strategic workforce planning activities including roster management, attendance monitoring, and leave coordination to optimise resource allocation.
- Deliver strategic insights by preparing comprehensive performance reports and analytics that inform senior management decision-making. ...
Posted
9 days ago
Undisclosed
Petaling
- Ensure customer satisfaction by utilizing soft skills in call handling and providing accurate information or solutions.
- Demonstrate a strong commitment to teamwork and customer service.
- Follow through on all open cases, ensuring timely resolution and regular updates to customers on progress. ...
Posted
10 days ago
ARF (ASIA PACIFIC) PTE. LTD.
SGD2,000 - SGD2,000 Per Month
Singapore
- Manage insurance renewal processes by proactively contacting clients and coordinating with insurers to maintain continuous coverage
- Participate in marketing and business development activities to enhance client engagement and contribute to business growth initiatives
- Maintain organized and up-to-date records of client interactions, quotations, and policy documents to facilitate efficient service delivery ...
Posted
a month ago
Undisclosed
Singapore
- Drives continuous improvement and simplification of processes to enhance efficiency and effectiveness
- Collaborate closely with PSO colleagues, Subject Matter Experts (SME),Country Champions, Affiliate Patient Safety and cross-functional stakeholders to ensure seamless execution and compliance
- Identify and escalate risks, gaps, or deviations related to Regional Center activities, and ensure appropriate follow-up actions ...
Posted
4 days ago
Undisclosed
Singapore
- Drives continuous improvement and simplification of processes to enhance efficiency and effectiveness
- Collaborate closely with PSO colleagues, Subject Matter Experts (SME),Country Champions, Affiliate Patient Safety and cross-functional stakeholders to ensure seamless execution and compliance
- Identify and escalate risks, gaps, or deviations related to Regional Center activities, and ensure appropriate follow-up actions ...
Posted
4 days ago
TERRA SYSTEMS PTE. LTD.
SGD2,400 - SGD2,400 Per Month
Singapore
- Adhere strictly to the client's standard operating procedures, Official Secrets Act (OSA) obligations and data protection requirements
- Report for duty at least 15 minutes before shift commencement
- Minimum 90% attendance of the 3-week training is mandatory ...
Posted
22 days ago
SGD2,500 - SGD2,500 Per Month
Singapore
- Accurately document interactions, enquiries, escalations, and outcomes in the case management system
- Escalate complex cases appropriately and follow through until closure
- Prepare reports and maintain accurate records of customer interactions ...
Posted
7 days ago
Undisclosed
- Issue emergency Letters of Guarantee (LOG) and record necessary details in the system.
- Update customer records promptly and accurately in the system.
- Handle complaints and complex enquiries professionally, escalating where necessary to ensure timely resolution. ...
Posted
22 days ago
Undisclosed
Singapore
- Manage scheduling, workload distribution, and capacity planning to maintain optimal coverage.
- Serve as the first point of escalation for operational and customer-related issues.
- Service Level Management & Performance Monitoring ...
Posted
2 days ago
Executive - Manager, Event - Centre Programmes (Contract) Executive - Manager, Event - Centre Programmes (Contract)
LIFELONG LEARNING SINGAPORE PTE. LTD.
SGD3,800 - SGD3,800 Per Month
Singapore
- Serve as an operational point of contact for stakeholder representatives and community partners to coordinate logistics, tracking project timelines and event requirements
- Monitor and track attendance, collect participant feedback, and compile programme performance data to support reporting and continuous improvement efforts
- Coordinate and liaise with appointed term vendors to execute standard programmes, ensuring day-to-day delivery aligns with service requirements ...
Posted
15 days ago
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