Inform Resident Engineer (ARE) About Work Issues: If there are issues with the contractor’s work or if something isn’t up to standard, you will notify Resident Engineer, who may direct the next course of action.
Carry Out Other Duties as Assigned by RE: You might also be asked to handle additional tasks or responsibilities as directed by the Resident Engineer.
Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.
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