Develop and enforce organizational standards, guidelines, and best practices for collaboration platforms and coordinate with key stakeholders and departments including provide user support, training, and enablement for Jira/Confluence and M365, and create clear documentation and training materials.
Test, integrate, and implement plugins and interfaces with other IT and business systems; ensure backup, security, compliance, and efficient use of cloud resources. Other duties as assigned.
Proven experience in administering Jira and Confluence (Data Center and/or Cloud), including workflow design, configuration, and automation.
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Testing Support: Help develop test cases and participate in User Acceptance Testing (UAT) to ensure the final product aligns with initial requirements.
Data Analysis: Use tools like Excel or basic SQL to analyze data patterns and support decision-making.
Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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