AirAsia Malaysia Hiring! Full Time IT Operations Engineer in WP Kuala Lumpur - Ricebowl

Required Qualifications & Experience

• 2-3 years experience in IT Operations, Workplace Technology, Internal IT, or Engineering Operations.

• Experience managing laptops, user lifecycle, and workplace tools.

• Hands-on experience with Slack administration.

• Experience with Jira and Confluence administration/support.

• Experience with Google Workspace or identity/access management.

• Strong troubleshooting and operational mindset.

• Good stakeholder communication and ownership.

Nice to Have

• Experience with workflow automation tools (e.g., n8n, Zapier, Make, Atlassian Automation).

• Scripting experience (Python, Bash, PowerShell, APIs).

• Experience automating onboarding/offboarding workflows.

• Familiarity with SSO, IAM, or access governance.

• Experience supporting engineering/product organizations.

What Success Looks Like

• Faster onboarding and offboarding experience.

• Reduced manual effort through automation.

• Improved engineering productivity tooling support.

• Better governance across Slack, Jira, and internal tooling.

• Reduced operational dependency on engineering teams for day-to-day workplace operations.

Workplace & Endpoint Management

• Manage laptop provisioning, setup, lifecycle, and troubleshooting for engineering teams.

• Coordinate employee onboarding and offboarding activities.

• Maintain device inventory and asset tracking.

• Ensure proper software setup and compliance for engineering environments.

Productivity & Collaboration Tooling

• Administer Slack workspaces, channels, user access, permissions, and integrations.

• Support Google Workspace administration and user lifecycle management.

• Support Jira and Confluence administration, including permissions, workflows, and user management.

• Assist with Atlassian administration as AirAsia MOVE evolves into independent tooling.

Engineering Operations Support

• Support engineering teams with access requests and internal tooling setup.

• Help manage internal workflows across Jira Service Management (JSM).

• Partner with Platform/SRE teams to streamline engineering operations.

Automation & Process Improvement

• Automate onboarding/offboarding workflows where possible.

• Improve repetitive operational processes through scripting and workflow automation.

• Build lightweight automations and integrations between systems such as Slack, Jira, Google Workspace, and internal tools.

• Contribute to reducing manual operational toil across engineering teams.

• Annual Leave
• EPF
• SOCSO
• EIS