Operational Management: Oversee roster planning, handle complex resident inquiries and ensure the lobby and communal facilities reflect the luxury status of the development
Experience: Proven track record in luxury hospitality, premium residential services or high-end guest relations
Soft Skills: Exceptional communication skills with a natural ability to connect with people from diverse backgrounds
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Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
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