• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).
Monitor and manage the safety and compliance of external personnel (vendors/contractors) during on-site construction or maintenance.
Assist in compiling and updating documentation, daily operation logs, and weekly maintenance reports.
n this role, you will gain hands-on experience in a fast-paced Internet Data Center (IDC) environment. You will work closely with on-site maintenance engineers, server experts, and network engineers to support daily operations, monitor data center health, and assist in executing standard technical workflows.
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• Maintain real-time documentation of field activities, terminal serial numbers, and merchant sign-offs using Field Service Management (FSM) tracking tools.
• Provide brief onsite training to merchants on basic terminal operations and escalate backend network issues to the Terminal Management Unit (TMU).