Escalates issues and recommend resolution plans in a timely manner to the RSS Line Manager and Affiliate (where required)
Support the preparation of reports and training material on a periodic basis to address updates to the compliance monitoring process
As part of day-to-day operations work collaboratively with the team to identify opportunities to improve compliance documentations (e.g. review manuals, return reason coding etc)
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Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Escalates issues to superior/RSS Line Manager (where required)
Engages in networking with colleagues from other business functions when required to
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Manage and coordinate licenses, and approvals, including liaison with external consultants and regulatory authorities (Electrical SIRIM, MCMC certifications, NPRA Notification, F&B label reviews)
Monitor regulatory developments and assess business impact, providing timely advisory to management and stakeholders.
Oversees Joint-Venture Project requiring regular communication with China Customers, providing inputs and insights and ensure progress is monitored and results are delivered.
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Be in constant connect with Global Export control team and maintain updated lists of Designated countries with details of Listed/ Critical/ Countries of concern and classifications of Items (dual-use) and the necessary and sufficient due-diligence procedure. and keep all the stakeholders pro-actively aware.
In case where required connect with central team to fetch Risk Compliance Bureau reports for suspected entities.
Training Sales/Inside Sales team and related stakeholders on the Export Control procedure
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NPRA & Regulatory Compliance: Lead and coordinate product registration, notifications, and variations with the National Pharmaceutical Regulatory Agency (NPRA / KKM). Prepare, review, and organize complete regulatory dossiers (Dossier submission, Certificate of Free Sale, ingredients validation, etc.).
Stay up to date with Malaysia food and health supplement regulations, ensuring all raw materials, formulations, and labeling meet current NPRA and KKM requirements. Serve as the main point of contact for external regulatory authorities and internal teams on regulatory matters.
Quality Assurance & Quality Control (QA/QC): Oversee daily QC testing (physical, chemical, and microbiological parameters) for raw materials, packaging materials, in-process samples, and finished products. Establish, review, and maintain QA documentation, including Standard Operating Procedures (SOPs), Certificate of Analysis (CoA), Batch Production Records (BPR), and product specifications.
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Lead and coordinate product registration, notifications, and variations with the National Pharmaceutical Regulatory Agency (NPRA / KKM).
Prepare, review, and organize complete regulatory dossiers (Dossier submission, Certificate of Free Sale, ingredients validation, etc.).
Stay up to date with Malaysia food and health supplement regulations, ensuring all raw materials, formulations, and labeling meet current NPRA and KKM requirements.
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Manage and coordinate licenses, and approvals, including liaison with external consultants and regulatory authorities (Electrical SIRIM, MCMC certifications, NPRA Notification, F&B label reviews)
Monitor regulatory developments and assess business impact, providing timely advisory to management and stakeholders.
Oversees Joint-Venture Project requiring regular communication with China Customers, providing inputs and insights and ensure progress is monitored and results are delivered.
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Research, interpret and apply relevant standards, laws and regulations, including ISQM 1 and 2, ISA 220 (Revised), MIA By-Laws, the AOB requirements, BNM AMLA/CFT requirements, PCAOB QC1000, etc. and determine their practical implications for the Firm.
Act as a point of reference for engagement teams' policy queries, providing clear, well-reasoned and appropriately supported guidance.
Proactively track developments from the regulatory bodies, translating developments into practical internal updates for leadership and engagement teams.
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Facilitating meetings and cooperation among departments, agencies and organizations
Vet through all application/gather information from internal departments for manufacturing licenses, permits, business licenses, incentives, grants, and import duty exemption application
Liaise with customs on Company business matters and carry out follow-ups until closure
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Collect all relevant information for raised issues, analyze root cause and propose solution to 2nd Level Support if needed. Raising requests to 2nd Level Support for user creation / unlocking / change of user parameters
Contribute to the continuous improvement processes which also reflects your personal mindset. High commitment to maintain / improve service levels. Develop a comprehensive understanding of the overall Internal Controls organization and broader business. Problem solving root causes collaboratively. Critical thinking and problem solving that result in process improvements
First point of contact for key stakeholders, ensure collaborative relationship. Regular operational reviews with stakeholders for own area. Contribute to develop Customer Satisfaction on a cross-functional level
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Collaborate with cross-functional teams, including local import team, legal departments HQ purchasers team, etc. to align product compliance efforts with business goals.
Develop and maintain databases accurately with up-to-date records of product compliance activities and documentation.
Prepare compliance reports for management and regulatory authorities as required.
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Review designs, renovations, method statement and fit-out works for compliance with applicable codes and corporate standards.
Audit and ensure compliance with Uniform Building By-Laws (UBBL), BOMBA (Fire Services Act, fire safety requirements), DOSH-OSHA 1994 and Other relevant authorities (local councils, ST, CIDB)
Conduct regular safety inspections, incident investigations, and root cause analyses and liaison with intra/inter dept and external stakeholders
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Identification of incorrect coded rules and suggest how to interpret and correctly code the rules.
Ability to work in the fast-paced environment with strict deadlines.
Understanding of pre trade and post trade compliance, implications of various categories of rule types, pre trade and post trade monitoring, generation of reports
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Act as a primary liaison with regulators, government authorities, external legal counsel, and other stakeholders on legal and compliance matters.
Develop and conduct annual compliance and legal training programs for all employees. Ensure annual training and assessment on legal and compliance matters is attended by all employees.
Perform AML/CFT/KYC compliance activities and review suspicious transactions and fulfil the reporting requirement to the regulator.
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Support Knowledge & Reporting: Assist in preparing periodic compliance reports and training materials to keep teams aligned on process updates
Advance Process Improvement: Collaborate with global and regional peers to refine compliance documentation, streamline review manuals, and enhance operational workflows
Participate in Strategic Projects: Contribute your expertise to global compliance programs, audit initiatives, and continuous improvement activities
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