Conduct sample & catalogue management at branch office to ensure sufficient of marketing samples for the daily usage at branch office (showroom, customer service and sales & marketing department).
Coordinate and manage sample and catalogue delivery (courier / Lalamove), ensuring timely and accurate fulfilment to customers.
Maintain and update CRM / lead database, including call outcomes, customer feedback, and opportunity tracking.
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Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.
Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.
Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.
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Act as a coordination point to help investigate, manage, and rectify client issues during onboarding and ongoing relationship support, working with relevant internal teams as required
Assist with ongoing relationship management by preparing relevant documentation, updates, and responses to sales- and market-related queries
Maintain a strong working understanding of the exchange and clearing framework
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Take full ownership of incidents and service requests, including classification, prioritisation, and impact assessment in line with SLA definitions, ensuring timely resolution, clear client communication, and identification of potential security incidents
Diagnose and resolve complex system, network, and application issues, performing advanced troubleshooting across endpoints, identity, and connectivity (including access and authentication issues)
Perform hardware provisioning, upgrades, and software installations as required
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We are currently seeking a proactive and customer-focused individual to join our team as a Venue Sales and Client Support Representative. In this role, you will be responsible for driving sales revenue through the promotion and booking of our venue spaces, while providing exceptional support to our clients throughout the event planning process.