(c) assist in functions and projects including logistic and operational support in a customer services oriented manner;
(d) provide operational duties of the venues under the management of the Office in a customer services oriented manner;
(e) provide reception and counter services, handle general enquiries from visitors and members of the public, and refer enquiries to relevant colleagues or units as appropriate;
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Job Scope* Work closely with Business Office staff and other departments to ensure timely and accurate completion of patient billing activities.* Ensure all data elements required are captured accurately and on a timely basis.* Ensure all bills are claimed promptly* Check bill for reasonableness and correct errors discovered on the patient accounts.* Monitor unbilled accounts, update records and databases.* Correspond and liaise with patients, third party payers and external organisations.* Assist in training new team members and maintain internal control.
Storage & Updates: Ensure proper labeling and storage according to safety protocols, and update the HOD or Subject Head on inventory replenishment and program progress.
Inventory Tracking: Manage records, conduct stock-takes, and monitor usage levels for Science and ALP equipment, consumables, and maker-related resources.
Equipment Maintenance: Handle equipment loans and returns, perform basic troubleshooting or routine checks, and coordinate vendor repairs for faulty items.
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