Outlet Engagement & Service Excellence: Engage regularly with outlet teams and Area Managers to communicate customer experience initiatives, reinforce service standards and follow through on the implementation.
Implement quality assurance and control measures to ensure that infrastructure projects meet quality standards and specifications. They conduct inspections, tests, and audits to monitor construction progress and identify any defects or deficiencies that need to be addressed.
Infrastructure Automation & Architecture: define organization-level IaC (Terraform, Ansible) and automation standards and tooling; design scalable, reusable automation systems that eliminate manual-ops bottlenecks at the architectural level