Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings
...
Cashiering
Administration Management
Team Leadership
Operational Management
Customer Service
Inventory Management
Staff Training
Conflict Resolution
Quality Control
Cashiering
Administration Management
Team Leadership
Operational Management
Customer Service
Inventory Management
Staff Training
Conflict Resolution
Quality Control
You will be assigned under department (English / Malay / Chinese / Revision / Stationery / Multimedia / CD Rama) as designated by the Management.
Oversee and manage business activities of a department to achieve sales, profit and growth objectives.
To carry out day-to-day operations and improve department performance in terms of sales revenue, cost control, customer service and staff development.
...
Develop and implement sales strategies to drive revenue growth, focusing on promoting services, packages, and retail products to achieve targets.
Cultivate strong client relationships by ensuring exceptional customer service, addressing client concerns, and actively seeking feedback to enhance the overall client experience.
Collaborate with the marketing team to develop and execute promotional campaigns, social media content, and local outreach initiatives to attract new clients and retain existing ones.
...
Identify business and end user needs and bridge where relevant with the system and available technologies and applications including POS system.
Handle application support incident, system Change Management, performs trouble shooting, identifies root cause and follow up on problem resolution until completion.
Ensure the quality and reliability of system by conducting testing, reviewing, and implementing best practices.
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Patient Registration
Appointment Scheduling
Medical Records Management
Customer Service
Clinic Operations
Basic First Aid
Communication Skills
Administrative Support
Customer Service
Food Handling
Cashiering
Teamwork
Communication
Point of Sale (POS) Systems
Food Preparation
Beverage Preparation
Cleaning and Sanitation
Time Management
Conduct effective communication: one/one, team briefing/motivation, appraisal behaviour management from coaching and constructive feedback, counselling, conflict resolution, warning to contract ending etc
Motivate, recognize, empower and challenge the team on a daily basis (both quantitative and qualitative aspects)
Plan manpower in advance through: monthly/weekly rosters, leaves etc to ensure operational capacity is not compromised at outlets even during seasonal peak timings
...