Collaboration into Soft Services Lead and Soft Service Category Managers for the service commodity and rolling out new initiatives / process improvements
Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
Client & Stakeholder Communication: Deliver exceptional customer care by liaising with and keeping both the client and senior management informed on all aspects of contract and facility performance, defects, and deficiencies. Complete weekly operations reports and attend weekly operations and client meetings.