Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
...
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned by Manager/Supervisor
...
Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Handle clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned by Manager/Supervisor
...
Liaise closely with customers, shipping lines, hauliers, transporters, agents, and other service providers to coordinate shipment and delivery arrangements.
Provide timely updates to customers on shipment status, vessel schedules, delivery arrangements, and other shipment-related matters, particularly for door-to-door shipments.
Handle customer enquiries and follow up promptly on import and export shipment matters, including delays, documentation issues, and delivery arrangements.
...