Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Accurately record customer interactions, sales progress, and relevant data into the call center software system, ensuring data integrity for reporting and analysis.
Responsible for retaining and salvaging customer by proactively identifying and addressing customer concerns, negotiating retention strategies, and implementing initiatives to reduce churn.