PERSOL Workforce Solutions Malaysia Hiring! Contract Customer Service Associate in Selangor, Earn up to MYR 4,500 - Ricebowl

Position : Customer Service Associate - Mandarin Speaker

Industry : Healthcare and medical assistance

Location: Menara Harvey Norman, 13A, Jalan 51a/219, Seksyen 51a, 46100 Petaling Jaya, Selangor

Working Hours: 24/7 Rotational Shift

Employment Type : 12 months contract with PERSOL

Salary Range : RM3,000 – RM4,500 (based on experience) with Language Allowance: RM 400 - RM 700, KPI Allowance: RM 150 & Attendance Allowance: RM 100

Start Date: Immediate

What We're Looking For

• Fluent in Mandarin/Cantonese and English

• Experience in Customer Service, Call Centre, Healthcare Support, Insurance, Hospitality, or Assistance Services

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, shift-based environment

• Strong problem-solving and multitasking abilities

• Customer-focused mindset with excellent attention to detail

• Comfortable engaging with international clients, healthcare providers, and insurance companies

Why Join Us?

• Join a leading global medical assistance organization

• Gain exposure to international healthcare and insurance operations

• Career development opportunities within the healthcare assistance industry

• Work in a multicultural and dynamic environment

• Make a real difference by helping people during medical emergencies and travel-related situations

Case Management

• Coordinate medical assistance services with clients, providers, and medical teams

• Ensure all cases are accurately logged and updated in the system

• Gather and verify information required for medical quotations and cost estimates

• Follow up with healthcare providers to obtain necessary medical documentation

• Monitor active cases closely and ensure seamless handovers between shifts

Customer Service & Call Handling

• Handle inbound customer calls professionally and efficiently

• Verify membership information and explain coverage details accurately

• Provide case updates and support for members requiring assistance

• Maintain high customer satisfaction through effective communication and expectation management

• Build strong relationships with clients, hospitals, insurance companies, and service providers

Medical Assistance Coordination

• Coordinate medical transportation, evacuations, and repatriation arrangements

• Work closely with medical teams to ensure smooth execution of care plans

• Monitor hospitalization costs and ensure expenses remain within policy coverage

• Review medical claims in accordance with policy terms and conditions

• Escalate sensitive or complex cases where necessary

• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• Medical Insurance
• Overtime Pay
• EIS