Customer Support
Logistics Coordination
Problem Solving
Communication Skills
Complaint Handling
Data Entry
Time Management
Teamwork
Active Listening
Order Processing
Client Relationship Management
Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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Address and resolve any queries or concerns. use critical thinking and problem-solving skills to address complex customer issues or escalate them to appropriate departments for resolution.
Handle processing of customer application forms from all channels.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
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Assist customers with navigating the company website, placing orders, and understanding return/exchange policies.
Collaborate with other departments, such as sales and logistics, to ensure a seamless customer experience and to escalate complex issues when necessary.
Proactively identify opportunities to improve customer satisfaction and retention by gathering feedback and suggesting service enhancements.
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