Agensi Pekerjaan TalentConsult Hiring! Full Time [ Urgent Hiring ] Travel Mandarin Customer Service 中英文客服专员 (旅游） in Selangor, Earn up to MYR 5,000 - Ricebowl

Step into the world as a Mandarin Customer Service Executive! Support customers from TW, HK, CHN Market through calls, emails, and chats, solving problems and making a real difference every day.

If you are passionate about helping people, possess strong communication skills, and enjoy solving problems in a fast-paced environment, this role is for you!

Location: Subang Jaya / Cyberjaya
Working Hours: 5 days per week, 9 hours per day (Shift include weekend & night shift)

Salary:

Basic start from RM4000 depends on position + KPI + Night Shift

Job Requirements

• Proficient in English and Traditional Mandarin, Cantonese

• Minimum SPM qualification or above

• Strong communication and interpersonal skills

• Customer-focused with good problem-solving abilities

• Able to multitask in a fast-paced environment

• Detail-oriented with strong accuracy and organizational skills

• Handle customer enquiries via phone, email, and live chat

• Provide accurate information and appropriate solutions to customers

• Resolve customer issues professionally and efficiently

• Record and maintain accurate customer information

• Escalate complex cases when necessary

• Follow company policies, procedures, and service standards

• Deliver excellent customer experiences across all interactions

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days