Responsible to follow up with Department Superiors on orders in regular basis.
Close working relationship with Receiving Department and involved in receiving goods by checking freshness, quality of product and expiry dates (all Fresh Market Departments).
Perform stock count on weekly, monthly and yearly basis.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Support business performance by contributing to continuous improvement and Kaizen initiatives.
To have strong order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
Extensive computer literacy with foundational Microsoft Office skills, particularly intermediate-level Excel proficiency, along with strong English proficiency.
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Provide accurate effort estimation for each fix or change request, and flag early, with clear, valid justification to the client, whenever additional budget is required before proceeding with further work.
Track budget consumption against each client's approved support budget and manage the client approval process for any additional budget needed.
Ensure tickets are investigated, estimated, and always completed within the agreed SLA and within approved budget.
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Support business performance by contributing to continuous improvement and Kaizen initiatives.
To have strong order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
Extensive computer literacy with foundational Microsoft Office skills, particularly intermediate-level Excel proficiency, along with strong English proficiency.
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