Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
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Process Improvement: Analyze customer feedback and trends to help develop and implement strategies that enhance overall customer satisfaction, loyalty, and experience.
Subject Matter Expertise: Maintain up-to-date knowledge of logistics operations, system updates, policies, and procedures to deliver accurate information.
Education: Minimum Diploma, A-Level, or Bachelor’s Degree in Business Administration or any related field.
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