Obtain unit report and assignment at the beginning of each shift and perform additional tasks as assigned by the Unit Manager or Senior Registered Nurse.
Daily routine in Operation theatre:
Perform thorough cleaning each morning, including sanitizing operating tables, lamps, and others.
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Obtain unit report and assignment at the beginning of each shift and perform additional tasks as assigned by the Unit Manager or Senior Registered Nurse.
Conducts regular nursing rounds to assess patients’ needs and communicate effectively with them and their families about the patient’s condition and the care required.
Provide attentive care to infants and young children, as well as effectively managing challenging situations with them.
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Notifies the unit manager of any changes in the situation that could impact the standards of care.
Obtains and handovers a report of patient progress, ensuring all doctor's orders are followed before changing or over taking shifts and notifying any incidents or problems encountered.
Visit patients in the unit with team members to assess conditions, re-visit nursing care, and determine nursing priorities based on patient needs and staff availability.
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Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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Act as a key leader on the Customer Care team by assisting with strategic planning, reporting, and operational oversight.
Assist review processes and reports to support daily team work to ensure accuracy and prevent errors with inbound, operations, database and product teams.
Provide insights and recommendations to improve processes, enhance service quality, and achieve departmental objectives.
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