Being conversant with all relevant acts, rules, regulations and government orders that may in in force from time to time and ensuring full compliance by doctors and clinical staff.
Outbound logistics and documentation control - Ensure completeness of shipment documentation and registration requirements for shipments. Trigger for shipments and container booking activities.
Bachelor’s Degree in business administration, Supply Chain or related disciplines
Min of 3-5 years experience in Manufacturing, Customer Service or a related Supply Chain function. Working knowledge on demand management, order management.
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Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.
Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.
Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.
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Coordinate with stakeholders to gather requirements, manage acceptance of user testing results and content strategy review
Oversee new content implementation into knowledge management portal, coordinate content updates, and implement regular audits to ensure adherence to HPB content writing guidelines, including coordinating ongoing refresher training
Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres
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