Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints within the CRM system.
Collaborate with internal teams, including sales and technical support, to ensure a seamless customer experience and to identify opportunities for service improvement.
Proactively identify opportunities to enhance customer satisfaction and loyalty through personalized service and follow-up.
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Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
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