Monitor and manage compliance-related activities, including screening alerts, audit requests, dormant accounts, returned mail handling, and maintenance of CDD policies/procedures.
Support operational excellence through management reporting, documentation management and archival, process improvements, system upgrades, UAT participation, and project implementation.
5+ years (Maker role) or 10+ years (Checker role) of experience in CDD, KYC, and customer account maintenance within corporate banking and private wealth management; private wealth onboarding experience is advantageous.
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Monitor and manage compliance-related activities, including screening alerts, audit requests, dormant accounts, returned mail handling, and maintenance of CDD policies/procedures.
Support operational excellence through management reporting, documentation management and archival, process improvements, system upgrades, UAT participation, and project implementation.
5+ years (Maker role) or 10+ years (Checker role) of experience in CDD, KYC, and customer account maintenance within corporate banking and private wealth management; private wealth onboarding experience is advantageous.
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Define, set, and enforce Service standards across the customer journey, including customer handling, communication, documentation, invoicing, and approvals, ensuring accuracy, clarity, transparency, professionalism, customer understanding, audit readiness, and continuous team development.
Act as the escalation point for complex customer concerns and high-value cases, leading the team and coordinating internal stakeholders to ensure timely resolution, alignment with Porsche’s premium service standards, and protection of customer loyalty.
Collaborate and build strong relationships with internal and external stakeholders to manage capacity, prioritisation, approvals, and on-time delivery commitments.
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Accurately document all work performed, including parts and labour, to maintain complete repair records.
Use specialised diagnostic tools, hand tools, and electronic testing equipment safely and efficiently, while maintaining a clean and organised workspace and adhering to safety and environmental regulations.
Provide excellent service by proactively and effectively communicating necessary repairs, timelines, status updates, and maintenance needs with all After Sales departments, Service Advisors and customers, while addressing any customer concerns.
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Monitor and manage compliance-related activities, including screening alerts, audit requests, dormant accounts, returned mail handling, and maintenance of CDD policies/procedures.
Support operational excellence through management reporting, documentation management and archival, process improvements, system upgrades, UAT participation, and project implementation.
5+ years (Maker role) or 10+ years (Checker role) of experience in CDD, KYC, and customer account maintenance within corporate banking and private wealth management; private wealth onboarding experience is advantageous.
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Support comprehensive CDD reviews of Private Wealth clients by assessing client profiles, source of wealth/source of funds information, risk ratings, and supporting documentation.
Liaise closely with Front Office teams, Relationship Managers, CDD specialists, and Compliance stakeholders to resolve screening or due diligence issues collaboratively.
Identify red flags such as incomplete information or potential AML/CFT concerns promptly and escalate them according to regulatory expectations.
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