Benchmark against competitors’ product offerings to improve our product features, pricing strategies and business processes for new and/or existing services to ensure market competitiveness
Develop new and enhance existing capabilities by working with partners and cross-functional teams
Provide business case analysis to support new products and customization of existing product to meet specific customer needs
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Experience in contact center system technologies, voice and SIP technologies, and knowledge in emerging technologies will be an advantage
Experience in hands-on programming, system design and system implementation
Experience in full software development lifecycle from design to deployment, understanding best practices, trends in software development and proven records in delivering mega projects
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