Performance Analysis: Consistently analyze and track buying and selling performance metrics, proactively identifying trends and implementing corrective actions to meet and exceed targets.
High-Performing Team Leadership: Lead, motivate, and inspire your team members to deliver the highest standard of buying experience for our customers, fostering a culture of excellence and strong sales results.
Talent Development: Recognize and nurture the individual skills and career aspirations of each team member. Work collaboratively to build personalized development plans that enhance their capabilities and career growth.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
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Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
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Support the preparation of new outlet openings, including outlet checklists, campaign materials, staff readiness items, and coordination with relevant departments.
Assist in implementing operational SOPs, process updates, training materials, and instructions from HQ across all outlets.
Conduct outlet visits or ground follow-ups when required and provide clear updates on observations, operational issues, staff feedback, and customer behaviour.
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Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
Daily Branch Operations (The Glenz): Manage complete morning opening and evening closing procedures, coordinate meeting/training room bookings, and maintain premium workplace comfort.
Facilities & Cleanliness Coordination: Supervise corporate cleaners, manage dedicated work schedules, and orchestrate routine maintenance lists (including air conditioning, water purifiers, air purifiers, and ad-hoc repairs).
Procurement & Stock Control: Monitor, manage, and replenish essential inventory levels including corporate stationery, pantry supplies, and toiletries for The Glenz and DH Subang.
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