Customer Service
Inventory Management
Point of Sale (POS) Systems
Teamwork
Cash Handling
Communications Skills
Basic Math Skills
Transaction Processing
+6
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Posted
16 hours ago
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SSC & BPO Governance: Oversee both the internal Finance SSC OTC teams and external BPO partners. Drive partner performance against strict Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring a seamless hybrid delivery model.
AI & Digital Transformation: Partner with the Finance COE and GPOs to aggressively innovate and transform the OTC function. Identify, champion, and execute opportunities to leverage Generative AI, Machine Learning, and advanced automation to streamline core processes (e.g., AI-driven credit scoring, automated dispute resolution, and intelligent collections).
Compliance & Controls: Collaborate with Country Finance and Group SOX/Internal Controls teams to maintain, enhance, and audit internal control frameworks for OTC operations, ensuring adherence to IFRS, local tax/regulatory billing requirements, and internal policies.
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Ensure compliance with internal controls, company policies, and agreed service levels
Champion process standardization and automation initiatives across APAC to reduce reliance on manual processes, improve accuracy, and enhance operational efficiency
Coach, develop, and empower team members. Drive performance management, succession planning, and retention strategies to build a capable and engaged team
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