Develop standard procedures for handling complaints and supervise the entire process of customer complaint management to ensure compliance with SOP standards
Assist the public relations department to establish contact with the supervision department, deal with various sudden major crises, and maintain the company's brand
Promote the continuous optimization of the company's products and service processes, reduce the complaint rate and the risk of major complaints
...
Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
...
Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
...
You will be responsible for maintaining the DevOps Toolset with enterprise standard, supporting DevOps CI/CD platform and rolling out DevOps pipeline across business units as a centralized solution. The successful candidate will be a technically savvy, dynamic leader, excellent communicator, have demonstrable technical hand-on supporting CI/CD toolset coupled with excellent infrastructure knowledge and automation expertise.
As part of a cross-functional product development group, you should be comfortable with working as part of highly talented teams ensuring that modern technology and process are utilised as part of the role.
...