Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Client Relationship Management: Maintain existing corporate accounts and foster long-term partnerships to ensure account expansion and repeat business.
Sales Reporting and Forecasting: Utilize available tools to track sales activities, manage pipelines, and provide accurate and timely sales forecasts and reports to management.
Education: Minimum SPM / 'O' Level qualification is required. Fresh graduates with a strong passion for technology sales are highly encouraged to apply.
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Collaborate with superiors, associates, and support teams to understand customer requirements and provide sales support.
Prepare sales reports by collecting, analyzing, and summarizing sales information and market trends. Identify areas for improvement and communicate issues along with potential solutions to upper management.
Conduct regular visits/meetings with customers and handle verbal and written inquiries.
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Collaborate with superiors, associates, and support teams to understand customer requirements and provide sales support.
Prepare sales reports by collecting, analyzing, and summarizing sales information and market trends. Identify areas for improvement and communicate issues along with potential solutions to upper management.
Conduct regular visits/meetings with customers and handle verbal and written inquiries.
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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