Monitors and consolidates the outcomes of account engagement and account plans in order to feed the brand planning process and brand team meetings
Elevates consolidated market intelligence and in field performance to the Brand Teams
Influences the opinions of key stakeholders assigned by the Brand team (e.g. high prescribing physicians) and as planned in the Develop KOLs engagement plan with in-field team achieve KOL strategy to support the brand performance....
Serve as the escalation point for complex customer complaints that require further investigation or management intervention.
Ensure all complaints are acknowledged within 24 hours and an action plan is provided within 48 hours.
Implement the seven-step complaint-handling process and ensure all cases are properly recorded in DMS VOC, including complete case chronology, supporting documents, repair history, and closure evidence....