PCM Semenyih Hiring! Full Time Toyota Customer Relations Executive (PCM Semenyih) in Selangor, Earn up to MYR 3,500 - Ricebowl

Job Responsibilities

• Oversee customer interactions across all dealership touchpoints, including Sales, Service, and Body & Paint, to ensure a positive customer experience and compliance with company standards.
• Handle customer enquiries, complaints, and feedback professionally, ensuring timely follow-up and appropriate resolutions.
• Utilize the DMS VOC system to record and monitor customer feedback, conduct meet-and-greet activities, build strong customer relationships, and establish effective networks.
• Serve as the escalation point for complex customer complaints that require further investigation or management intervention.
• Ensure all complaints are acknowledged within 24 hours and an action plan is provided within 48 hours.
• Implement the seven-step complaint-handling process and ensure all cases are properly recorded in DMS VOC, including complete case chronology, supporting documents, repair history, and closure evidence.
• Monitor and evaluate complaint-handling practices across departments to ensure service quality, consistency, and compliance with established procedures.
• Analyze customer feedback and complaint trends to identify areas for improvement and recommend appropriate corrective actions.
• Assist in planning and implementing marketing activities, including roadshows and other customer engagement initiatives.
• Promote a customer-focused culture across the dealership by encouraging service excellence and continuous improvement.
• Perform other duties and responsibilities as assigned by Management or the immediate supervisor from time to time.

Job Requirements

• Possess a minimum of a Bachelor's Degree in any field.
• Relevant experience in customer service, customer experience, complaint management, or a related field will be an added advantage.
• Fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal teams.
• Strong interpersonal skills and the ability to understand customer needs, expectations, and concerns to deliver a personalized experience.
• Ability to lead, motivate, and collaborate with team members to achieve customer experience objectives.
• Strong analytical and problem-solving skills, with the ability to evaluate customer feedback and recommend effective solutions.
• Able to handle challenging situations professionally, manage customer expectations, and resolve complaints effectively.
• Proactive, customer-oriented, and committed to maintaining high service standards.
• Willing to be based in Semenyih, Selangor.

Working Hours

• Monday – Friday: 8:00 AM – 5:30 PM
• Saturday: 8:00 AM – 12:00 PM

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person