Lead end-to-end business analysis for complex initiatives, including requirements elicitation, functional design, process optimisation and solution validation.
Coordinate integrations and enhancements across direct and indirect channels, including direct channel, Global Distribution System (GDS), Online Travel Agent (OTA), interline and codeshare partners, ensuring alignment of end-to-end booking, servicing and fulfilment flows.
Support the design and facilitation of community-building and engagement efforts within the Company of Good ecosystem e.g. peer learning, networking events, and platforms for programme alumni to connect, share, and deepen their contributions
Maintain active oversight of the organisation’s compliance program & calendar and coordinate with internal stakeholders on timely regulatory submissions and reporting