What You'll Do: Oversee daily operations and ensure high-quality service delivery. Analyze performance metrics to identify areas for improvement. Collaborate with cross-functional teams to enhance service offerings. ️ Mentor and develop staff to achieve their professional goals. Implement best practices in service management and operational efficiency. Drive initiatives that align with corporate objectives and customer satisfaction.
What We're Looking For: Extensive experience in service management with a focus on operational excellence. Strong leadership skills with the ability to inspire teams. Excellent analytical and problem-solving capabilities. Proven track record of improving service quality and efficiency. Exceptional communication skills, both verbal and written. Ability to work collaboratively in a fast-paced environment.
Ready to make an impact? Apply now and let's grow together!
Establish long-term professional relationships with potential clients, customers, and partners (for example in government or industry associations) to promote the organisation's products and services.
Lead meetings and negotiations with potential clients and business partners to pursue business opportunities and protect the organisation's business interests.
Refer sales leads and customer feedback to appropriate contacts within the organisation and liaise with other functional and operational area members to ensure that these referrals are followed-up promptly.
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Oversee the local training calendar in partnership with CARSOME Academy, ensuring full department coverage across the cluster and resolving venue/logistics issues independently.
Oversee resolution of HR generalist queries (leave, claims, HRMS-related matters) for the region, handling complex or escalated cases independently and knowing when to loop in central HR.
Own the end-to-end onboarding experience for new joiners across the region, ensuring a consistent standard across all branches in the cluster.
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Support and contribute to the governance and standardization of website and digital application to ensure improvement of overall website performance, quality and customer journey.
Coordinate with respective stakeholders/DH on critical issues and tickets.
Support and coordinate with Market Lead and greater team to ensure market operations and plan are implemented correctly
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Good verbal & written communication and strong interpersonal skillsExcellent planning, organising and coordination skillsGood time management and follow up abilities
Minimum 6 years of relevant and related working experience in Human Resources
Lead, train, coach, appraise, and motivate the GRBG service team, fostering teamwork, accountability, and effective communication.
Monitor compliance with Standard Operating Procedures (SOP), Food Safety Management System (FSMS), Occupational Safety & Health (OSH), and security regulations.
Oversee guest interactions, handle complaints or issues promptly, and ensure all food and beverages meet GRBG quality standards.
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