Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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To report and inform supervisor if there is any non-conformance or abnormality found during the processing.
To assist as required with the loading/unloading of vehicles as per shipping advise and general movements of goods around the site and processing onto the machine.