Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
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Responsible for overall quality, engagement, and adherence to the schedule and budget for the project.
Lead and manage small teams implementing business process improvements and implementing ERP system for all sites. Work with staff and end-users to determine the functional requirements for the system within ERP especially Microsoft Dynamics AX.
Assist with blueprinting and design sessions to gather functional requirements and define new business processes to be implemented.
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Adapt and tailor technology solutions to ensure compliance with regional requirements, including security practices, data regulations and other local needs
Provide ongoing technical support and expertise to regional users, ensuring high system performance and minimizing operational disruptions
Contribute to the full application lifecycle, from initial concept and development through to deployment and ongoing maintenance and support
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