Quality Assurance: Conduct thorough testing of the WMS software to ensure proper functionality and adherence to client requirements. Identify, troubleshoot and resolve any issues that may arise during the implementation process.
Deployment Assistance and Patch Management: Assist in deploying patches in the SIT/UAT/Production environment as necessary, ensuring smooth and successful implementation.
User Training and Support: Provide training to end-users on how to effectively use the WMS software. Offer ongoing support and address any user questions or concerns during and after the implementation phase.
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Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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Collaborate with QA on continuous integration and delivery (CI/CD) as well as other automated and manual testing to make sure our app releases are always worthy of five star ratings.
Monitor the performance of the live apps and continuously improve them on both code and experience level.
Raise the bar by reviewing each other's code, share knowledge, tips and tricks, and generally help out - within and across teams. This may include pair programming.
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Responsible for implementation of localisation projects by working closely with key stakeholders like R&D, PPD, Global product management, Group Sourcing, factories and business commercial team. Work closely with the global product management function to localise the global portfolio into the region.
Provide all the required product applications, features, benefits & business case inputs during the product localisation project process and support the execution in a timely manner; provide product technical support and product care to the country's sales team as a go-to resource for product-related questions
Develop overall new product launch package including all the product & marketing related materials by collaboration with cross functions
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Experience in ERP application support, maintenance, implementation or troubleshooting; Sage X3 experience is not mandatory, however, prior hands-on experience with other ERP systems is required. Candidates with experience in SAP, Oracle, Microsoft Dynamics, or other established ERP platforms are encouraged to apply.
Exposure to ERP modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Banking/Cash Management, Purchasing, Sales, Inventory and Fixed Assets.
Experience handling user support tickets, incident triage, issue escalation, root cause analysis and system troubleshooting.
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