Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Identify opportunities for system enhancements that will deliver enhanced functionality and/or simplify users’ daily operational process.
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Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
Ensure highest level of software application / mobile app availability by troubleshooting, diagnose, respond and resolve software related problem
Generate statistics and write reports for management and/or team members on the status of the support/project/completed/on-going and upcoming task.
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Business Domain Support: Directly assist business users across Property Sales, Finance, Cash Management, General Ledger, Fixed Assets, and Rental/Residential Management to ensure seamless day-to-day corporate operations.
Project Support & Automation: Participate in requirement gathering, cross-layer testing, code deployments, and post-go-live stabilization (hypercare) for system upgrades. Provide technical support for ongoing RPA automation rollouts.
Governance & Documentation: Maintain detailed technical logs of system changes. Ensure all application configurations fully comply with Group IT standards, audit trails, and corporate policies.
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Business Domain Support: Directly assist business users across Property Sales, Finance, Cash Management, General Ledger, Fixed Assets, and Rental/Residential Management to ensure seamless day-to-day corporate operations.
Project Support & Automation: Participate in requirement gathering, cross-layer testing, code deployments, and post-go-live stabilization (hypercare) for system upgrades. Provide technical support for ongoing RPA automation rollouts.
Governance & Documentation: Maintain detailed technical logs of system changes. Ensure all application configurations fully comply with Group IT standards, audit trails, and corporate policies.
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Administer system evaluation and testing phases (SIT and UAT) to verify functional accuracy and guarantee alignment with core business requirements.
Orchestrate project execution alongside business stakeholders to drive on-time delivery and achieve complete requirement fulfillment.
Compile operational performance reports to provide management with actionable insights on system health, incident trends, and issue resolution metrics.
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Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and proactively plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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