Coordinate incident communications, including SLA breaches, major application issues, and upstream/downstream disruptions, ensuring timely updates to teams and management.
To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness.
Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness.
Participate in application and system testing, including User Acceptance Testing (UAT), to ensure solution quality, reliability, and business readiness.