Coordinate and drive timely remediation of VAPT (Vulnerability Assessment and Penetration Testing) findings for supported applications, working with vendors, infrastructure, and security teams, and tracking closure to agreed deadlines.
· Technical Marketing: Develop application notes, technical papers, case studies and testing guides; serve as a speaker at webinars, seminars, exhibitions and customer workshops.
Product Management & Innovation: Collect customer pain points, application challenges and market insights; provide voice-of-customer feedback to global innovation and strategic marketing teams; support new product development and validation projects.
Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely and effective resolution within agreed SLAs.
Coordinate onboarding and offboarding processes by managing laptop allocation, LAN IDs, staff passes, and system access to ensure smooth staff transitions