- Outram Central Region (Singapore) Singapore
ALTROCKS TECH PTE. LTD. Hiring! Full Time IT Application Support Engineer in Central Region (Singapore), Earn up to SGD 4,500 - Ricebowl
IT Application Support Engineer
ALTROCKS TECH PTE. LTD.
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Job Description
Responsibilities
Handle incoming support cases and track using incident tracking software
Follow up on support tickets proactively till closure within the defined SLA
Provide level 2 application support to service desk using email and phone
Create test cases for bug fixes and/or system enhancements
Liaise with developers and end users during the testing process to ensure all test cases passed
At least 1 year experience as a software tester or as applications technical support.
Perform any other administration and operational work as required by supervisor
Requirements:
Diploma or Degree holder of an IT related course
Good computer skills, including use of Microsoft Office and Microsoft Excel
Have a passion for troubleshooting to provide solution to the users
Possesses MS Dynamics CRM knowledge is an added advantage
ALTROCKS TECH PTE. LTD.
Follow up on support tickets proactively till closure within the defined SLA
Provide level 2 application support to service desk using email and phone
Create test cases for bug fixes and/or system enhancements
Liaise with developers and end users during the testing process to ensure all test cases passed
At least 1 year experience as a software tester or as applications technical support.
Perform any other administration and operational work as required by supervisor
Requirements:
Diploma or Degree holder of an IT related course
Good computer skills, including use of Microsoft Office and Microsoft Excel
Have a passion for troubleshooting to provide solution to the users
Possesses MS Dynamics CRM knowledge is an added advantage
ALTROCKS TECH PTE. LTD.
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