Collaborate with the sales team and buyers to develop and manage new or expanded performance guarantees for implemented or deployed products.
Work with service engineers and internal stakeholders to scope work accurately, clarify technical needs, and ensure smooth handover from sale to execution.
Review plant condition and translate field findings into clear recommendations, customer reports, and commercially sound actions....
Work closely with product specialists, service, marketing and sales team to prepare application notes, technical reports, and case studies highlighting best practices and successful implementation.
Responsible for managing the overall operations and development of the Regional Testing and Training laboratory in the Asia Pacific Technical Centre.
Plan the implementation and facilitation of activities and events, material production and distribution, and other resources to ensure that operations are managed effectively....
Build and maintain strong relationships with customers; actively collaborate on issue prevention.
Develop and implement support plans in coordination with cross-functional teams and customer maintenance groups, aiming to improve uptime and efficiency of Teradyne Test Equipment.
Deliver training, facilitate technical exchanges, and present technical papers....
Build and enable integrations between enterprise applications using APIs, webhooks, middleware and other integration technologies to create a connected and efficient application ecosystem.
Champion automation and operational efficiency by identifying manual and repetitive processes and developing sustainable automation solutions using scripting and automation technologies.
Solve complex technical problems by conducting structured troubleshooting and root-cause analysis across applications, integrations, APIs, databases and underlying infrastructure....
Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals....