Support customer meetings throughout the entire sales process, from opportunity identification to post sales and maintenance. This includes, but not limited to, responding to RFPs, creating customer presentations, training, liaise on custom projects between customer and design/manufacturing teams.
Create technical material that will help drive a technical audience to Farnell APAC, assisted by the marketing content team.
Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
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You will develop and implement KPI’s and targets covering complete Transformer portfolio and provide visibility of activity and outcomes in the dimensions listed above, the metrics for her/his performance review might include the number of CTT’s, HIIT’s, specifications influenced.
You will contribute to and follow a structured market plan combining the technical info gathered with customers while deploying a strategic overview mindset, provide customer feedback as well as strategic marketing inputs to Global and Regional Product Managers and support the market analysis, validation, competitive landscape and heat maps.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
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Act as a subject matter expert for assigned applications, maintaining deep knowledge of products, industry standards, and market trends
Engage customers, consultants, contractors, and distributors in technical discussions to understand requirements and tailor specification text to proposed solutions
Prepare application-focused training materials and participate in knowledge-sharing sessions for Sales, CSSC, distributors, and customers
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Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
...
Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
...
Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
...
Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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Support sales teams with tenders and project management by supplying detailed specifications, calculations, delivery timelines, and addressing operational concerns
Liaise with subcontractors and suppliers to obtain pricing and technical specifications aligned with tender requirements
Identify business opportunities and upsell potential, coordinating handovers to external sales teams
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Understand the system design and provide impact analysis to any changes.
Perform application health check and monitoring
Required to work on shifts on a rotational basis to provide 18 by 7 support with 2 days off. (9 hours per shift – 6:30am to 3:30pm/ 2:30pm to 11:30pm)
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