Technical Guidance: Provide technical expertise in automation tools and technologies, supporting team members in troubleshooting and optimizing solutions.
Stakeholder Communication: Liaise with cross-functional teams, including IT, operations, and management, to ensure alignment and support for automation initiatives.
Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of automation efforts and report findings to senior management.
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Technical Guidance: Provide technical expertise in automation tools and technologies, supporting team members in troubleshooting and optimizing solutions.
Stakeholder Communication: Liaise with cross-functional teams, including IT, operations, and management, to ensure alignment and support for automation initiatives.
Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of automation efforts and report findings to senior management.
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Support employee movement activities including hires, job changes, internal transfers, resignations, and terminations.
Monitor and follow up on payroll‑related aging items such as job changes, terminations, and expiring contracts to ensure timely processing before Payroll integration is cut off.
Perform OCR validation and other periodic checks to support payroll and downstream accuracy.
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Own the Business Intelligence and reporting ecosystem — define standards for dashboards, metrics, and KPI definitions so the business works from a single source of truth.
Establish and govern a consistent metrics layer (semantic definitions, naming, calculation logic) to prevent conflicting numbers across teams.
Oversee development and maintenance of executive, operational, and self-service dashboards.
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You will collaborate with stakeholders to align on key product metrics and propose experimentation strategies, including A/B testing.
You will design and manage data specifications for new products, ensuring accurate data collection in collaboration with engineering teams.
You will mentor junior team members, promote high standards in data handling, and develop scalable frameworks to address recurring problems efficiently.
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Lead the conceptualization and solution design for Machine Learning and Generative AI applications, specifically utilizing Google Cloud’s Vertex AI and Gemini ecosystems.
Direct the rapid prototyping of Proof of Concepts (POCs) to validate technical feasibility and business ROI before committing to enterprise-scale development.
Partner closely with Product Managers to align solution architecture with the product roadmap, define feature specifications, and ensure the end-product meets the original business case.
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Identify key business questions and translate them into analytical problems, designing and executing appropriate analytical solutions.
Utilize advanced statistical modeling, machine learning, and predictive analytics techniques to uncover actionable insights.
Collaborate with various departments (e.g., Marketing, Operations, Finance) to understand their data needs and deliver tailored analytical solutions.
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The Regional Collections team is an experienced and diverse group responsible for driving collection strategies, training, quality control, data, and analytics across multiple markets and segments. We help maintain portfolio quality within set targets. We are committed to new ideas, collaboration, and delivering measurable results. If you're looking for a supportive environment where you can make a meaningful impact, we'd love for you to join us!
Data Analytics and Quality Control: Use data-driven analytics platforms to identify trends, create applicable insights and improve collections strategies. Ensure business-related quality control by reviewing communication templates, monitoring call quality, overseeing internal processes, and ensuring compliance with legal and regulatory standards.
A Bachelor's degree in Business Artificial Intelligence Systems, Analytics, Computer science or a related field
At least 1 year of experience in reporting, analysis, and with exposure to AI-driven tools and methodologies. Individuals with less experience but strong interest and relevant skills are also welcome to apply.
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